Customer Service

 

For Wholesale Customers:

· Quantity and Price
We have no minimum order but the final unit price will be dependent on the quantity you order.
We have three basic quantity/price points for our wholesale customers.
These are:
                
10-29
                30-49
                and
               
50-100 units.
Simply you will get a wholesale price from a minimum 10 units.
Please contact us for orders over 100 units and we will negotiate even lower prices.

· Shipping
Normally we carry enough inventory in our warehouse that orders of any quantity can be shipped within 2 days to international addresses.
For wholesale customers, we usually use international express companies, such as  DHL, UPS, FEDEX, TNT, etc. Usually good will arrive 3-5 days after shipping and the goods will be protected as we take care in our methods of packing.

· Customizing service
We also provide a complete set customizing service for our wholesale customers. We can print your own logo or company name on products and packaging. This service will require a MOQ request so if you need this service, please contact us.

We can also custom manufacture other luthier tools and guitar accessories that we don't carry if you can provide a sample or  working drawings.
For cost and further information please contact us.

· Samples
If you are a wholesaler and want to assure yourself of the quality of our goods you may order samples. Generally the samples are supplied at no cost apart for shipping. You will need to establish you are a bona fide wholesale customer.
We reserve the right to determine who is eligible for wholesale purchasing benefits.

· Dealership
Depending on certain aspects of our business relationship we may be able to offer you exclusive dealership rights in a negotiated area. The two main aspects for exclusivity are quantities ordered and repeat orders.

If you have any questions about our service for wholesale, please feel free to contat us.

 

 

 

 

For Retail Customers:

· Shipping
We ship within 1 business day from receipt your payment.

We ship to international addresses via Hong Kong post or international express. Both of these are trackable. You can select the method of shipping when you placing order.
HK post usually takes approximately 8-12 days to arrive and international express usually takes approximately 3-5 days to arrive.

· Return
Our quality control system ensures, as far as possible, that defective products are not shipped. We also realise that even with the best possible quality control systems on rare occasions minor defects might get through.  Unlike other suppliers we do not require you to return the defective equipment all we ask is you send us photographic proof of the defect and we will replace it free of charge.

If you have any questions about our retail service  please feel free to contat us